{"id":1586,"date":"2018-08-05T21:45:33","date_gmt":"2018-08-05T19:45:33","guid":{"rendered":"https:\/\/showcase6.sites.better-hotel.com\/?p=1586"},"modified":"2021-01-20T12:59:39","modified_gmt":"2021-01-20T11:59:39","slug":"online-check-in-aneb-nechte-hosty-spravovat-sve-rezervace-sami-437","status":"publish","type":"post","link":"https:\/\/mevris.cz\/sk\/online-check-in-aneb-nechte-hosty-spravovat-sve-rezervace-sami-437\/","title":{"rendered":"Online check-in aneb Nechte hosty spravovat sv\u00e9 rezervace sami!"},"content":{"rendered":"

Guest experience port\u00e1l jako slu\u017eba v\u0161em cestovatel\u016fm<\/h2>\n

Na n\u00e1pad vytvo\u0159it v syst\u00e9mu Better Hotelu port\u00e1l pro hosty s mo\u017enost\u00ed online check-inu jsem p\u0159i\u0161el skrze sv\u00e9 zku\u0161enosti z cestov\u00e1n\u00ed. Nerad si toti\u017e rezervuji pobyt p\u0159es rezerva\u010dn\u00ed port\u00e1ly, a tak to v\u017edy zkou\u0161\u00edm nap\u0159\u00edmo. Samotn\u00e1 rezervace nen\u00ed v\u011bt\u0161inou probl\u00e9m. Ale v moment\u011b, kdy zjist\u00edte, \u017ee pot\u0159ebujete odjet o den d\u0159\u00edve, \u017ee V\u00e1s bude o dva v\u00edc, \u017ee byste si jenom r\u00e1di objednali transfer a \u017ee byste to pot\u0159ebovali m\u00edt konfirmovan\u00e9 skute\u010dn\u011b rychle, za\u010d\u00edn\u00e1 to b\u00fdt nep\u0159\u00edjemn\u011b nap\u00ednav\u00e9. \u00a0N\u00e1\u0161 klientsk\u00fd port\u00e1l je tedy jenom logick\u00fdm vy\u00fast\u011bn\u00edm pot\u0159eb v\u0161ech cestovatel\u016f a z\u00e1rove\u0148 p\u0159in\u00e1\u0161\u00ed p\u0159\u00edjemn\u00fd bonus ubytovatel\u016fm, kter\u00fdm \u0161et\u0159\u00ed neuv\u011b\u0159iteln\u00e9 mno\u017estv\u00ed \u010dasu!<\/p>\n

 <\/p>\n

\u0160et\u0159\u00ed \u010das jak host\u016fm, tak hoteli\u00e9r\u016fm<\/h2>\n

Jak jsme ji\u017e zm\u00ednili, jde p\u0159edev\u0161\u00edm o to, u\u0161et\u0159it v\u0161em z\u00fa\u010dastn\u011bn\u00fdm \u010das. Navrhli jsme \u010dty\u0159i z\u00e1kladn\u00ed funkce, kter\u00e9 si nyn\u00ed podrobn\u011bji pop\u00ed\u0161eme. Jsou to p\u0159edev\u0161\u00edm:<\/p>\n

    \n
  1. Mo\u017enost editace vlastn\u00ed rezervace hostem a jej\u00ed eventu\u00e1ln\u00ed storno<\/strong><\/li>\n
  2. Mo\u017enost vyplnit si registra\u010dn\u00ed karty p\u0159ed p\u0159\u00edjezdem (online check-in)<\/strong><\/li>\n
  3. Mo\u017enost objednat si transfer<\/strong><\/li>\n
  4. Zjednodu\u0161en\u00ed komunikace mezi hotelem a hostem<\/strong><\/li>\n<\/ol>\n

     <\/p>\n

    Za\u010d\u00edn\u00e1me pou\u017e\u00edvat klientsk\u00fd port\u00e1l<\/h2>\n

    Abyste mohli za\u010d\u00edt pou\u017e\u00edvat klientsk\u00fd port\u00e1l, nepot\u0159ebujete \u017e\u00e1dn\u00e9 zdlouhav\u00e9 nastaven\u00ed ani konfiguraci. Syst\u00e9m Better Hotel si vezme ve\u0161ker\u00e9 ceny, dostupnost, kontaktn\u00ed \u00fadaje a \u00fadaje o klientovi p\u0159\u00edmo z Va\u0161eho nastaven\u00ed v syst\u00e9mu. Konkr\u00e9tn\u00ed detaily k nastaven\u00ed klientsk\u00e9ho port\u00e1lu pak naleznete v centru n\u00e1pov\u011bdy p\u0159\u00edmo v syst\u00e9mu.<\/p>\n

     <\/p>\n

    Co p\u0159esn\u011b klientsk\u00fd port\u00e1l um\u00ed?<\/h3>\n

    Jenom na margo p\u0159ipomenu, \u017ee port\u00e1l\u00a0funguje skv\u011ble tak\u00e9 na mobilech a tabletech. V kombinaci, nap\u0159\u00edklad s mo\u017enost\u00ed navigace, tak m\u016f\u017ee slou\u017eit host\u016fm i jako zp\u0159\u00edjemn\u011bn\u00ed cesty do Va\u0161eho hotelu atp.<\/p>\n

     <\/p>\n

    Vlastn\u00ed editace rezervace hostem<\/h3>\n

    Port\u00e1l dovol\u00ed Va\u0161im klient\u016fm modifikovat, stornovat nebo p\u0159id\u00e1vat rezervace nov\u00fdch pokoj\u016f do skupiny. Nemus\u00edte nikde nic nastavovat, dostupnost i ceny \u010derp\u00e1 port\u00e1l p\u0159\u00edmo z Va\u0161eho rezerva\u010dn\u00edho syst\u00e9mu.<\/p>\n

    D\u016fle\u017eit\u00e9 je v\u0161ak nastavit si spr\u00e1vn\u011b obchodn\u00ed a storno podm\u00ednky – za prv\u00e9 port\u00e1l nech\u00e1 klienta p\u0159i ka\u017ed\u00e9 zm\u011bn\u011b Va\u0161e podm\u00ednky potvrdit a za druh\u00e9 podle zadan\u00fdch limit\u016f port\u00e1l po\u010d\u00edt\u00e1, zda je\u0161t\u011b klient m\u016f\u017ee svou rezervaci zdarma modifikovat nebo stornovat. Pakli\u017ee je ji\u017e v re\u017eimu, \u017ee by musel platit jak\u00fdkoliv storno poplatek, port\u00e1l mu jednodu\u0161e ozn\u00e1m\u00ed, \u017ee tuto zm\u011bnu mus\u00ed konfirmovat hotel a nab\u00eddne mu kontaktn\u00ed formul\u00e1\u0159. Po jeho vypln\u011bn\u00ed V\u00e1m po\u017eadavek klienta p\u0159istane op\u011bt do emailu i do syst\u00e9mov\u00e9 komunikace. Po ka\u017ed\u00e9 modifikaci V\u00e1m i Va\u0161im klient\u016fm tak\u00e9 doraz\u00ed informa\u010dn\u00ed email, kde jsou shrnuty ve\u0161ker\u00e9 zm\u011bny.<\/p>\n

     <\/p>\n

    Vypln\u011bn\u00ed registra\u010dn\u00edch karet (online check-in)<\/h3>\n

    Tuto funkci budete z\u0159ejm\u011b zbo\u017e\u0148ovat nejv\u00edce – Va\u0161i klienti si budou moci p\u0159ed sv\u00fdm p\u0159\u00edjezdem online vyplnit sv\u00e9 registra\u010dn\u00ed karty. P\u0159i p\u0159\u00edjezdu je sta\u010d\u00ed pouze zkontrolovat oproti doklad\u016fm toto\u017enosti. Syst\u00e9m v\u0161e s\u00e1m ulo\u017e\u00ed do datab\u00e1ze a zaktualizuje karty host\u016f.\u00a0Po ulo\u017een\u00ed online check-inu V\u00e1m p\u0159\u00edjde konfirmace do emailu, nav\u00edc se dan\u00e1 rezervace na \u0161tafl\u00edch ozna\u010d\u00ed ikonkou mal\u00e9ho pan\u00e1\u010dka, kter\u00e1 signalizuje pr\u00e1v\u011b online check-in.<\/p>\n

     <\/p>\n

    Objedn\u00e1vka\u00a0transferu<\/h3>\n

    P\u0159es n\u00e1\u0161 klientsk\u00fd port\u00e1l si mohou Va\u0161i host\u00e9 tak\u00e9 pohodln\u011b zarezervovat transfer. Mevris um\u00ed s\u00e1m spo\u010d\u00edtat cenu transferu. Po odesl\u00e1n\u00ed \u017e\u00e1dosti se za\u010d\u00ednaj\u00ed d\u00edt velk\u00e9 v\u011bci. Klient i Vy dostanete konfirmaci transferu na email. K rezervaci se automaticky zalo\u017e\u00ed polo\u017eka transferu. Mevris nav\u00edc automaticky vybere vhodn\u00e9ho \u0159idi\u010de z Va\u0161\u00ed datab\u00e1ze a ode\u0161le mu informaci o nov\u00e9 objedn\u00e1vce transferu – v tomto mailu m\u016f\u017ee \u0159idi\u010d transfer potvrdit nebo odm\u00edtnout. Pakli\u017ee jej odm\u00edtne, dostanete o tom zpr\u00e1vu. V opa\u010dn\u00e9m p\u0159\u00edpad\u011b je v\u0161e v po\u0159\u00e1dku. Klient m\u00e1 objednan\u00fd transfer, syst\u00e9m automaticky objedn\u00e1 \u0159idi\u010de a Vy jste nemuseli ani pohnout brvou.<\/p>\n

     <\/p>\n

    Komunikace, voucher, sb\u00edr\u00e1n\u00ed kontakt\u016f<\/h3>\n

    Hned p\u0159i prvn\u00ed n\u00e1v\u0161t\u011bv\u011b hosta na port\u00e1lu jej vyzveme, aby n\u00e1m zaktualizoval sv\u00e9 kontakty, p\u0159edev\u0161\u00edm email. U host\u016f p\u0159es port\u00e1ly, kter\u00e9 V\u00e1m nepos\u00edlaj\u00ed emailov\u00e9 adresy klient\u016f to m\u016f\u017ee b\u00fdt velmi zaj\u00edmav\u00fd zdroj kontakt\u016f! D\u00e1le si mohou na port\u00e1le host\u00e9\u00a0vytisknout ubytovac\u00ed voucher, prohl\u00ed\u017eet historii komunikace, naj\u00edt V\u00e1s na map\u011b, pustit si navigaci a mnoho dal\u0161\u00edho.<\/p>\n

     <\/p>\n

    Jak dostanu sv\u00e9ho hosta na port\u00e1l?<\/h2>\n

    Ka\u017ed\u00e1 jednotliv\u00e1 rezervace (nebo skupina), m\u00e1 sv\u016fj unik\u00e1tn\u00ed odkaz (link), p\u0159es kter\u00fd je mo\u017en\u00e9 se na port\u00e1l p\u0159ihl\u00e1sit. Tento odkaz si m\u016f\u017eete nechat vygenerovat u ka\u017ed\u00e9 rezervace manu\u00e1ln\u011b v syst\u00e9mu nebo si jej nechat chyt\u0159e vlo\u017eit do emailov\u00e9 \u0161ablony pro odchoz\u00ed po\u0161tu v Mevrisu.<\/p>\n

    Ti nejchyt\u0159ej\u0161\u00ed v\u0161ak pou\u017eij\u00ed na\u0161i\u00a0mo\u017enost automatick\u00e9ho marketingu (menu – smart hotel – online marketing) – nastav\u00edte si kampa\u0148, \u017ee nap\u0159. v\u017edy t\u0159i dny p\u0159ed p\u0159\u00edjezdem\u00a0Mevris automaticky ode\u0161le host\u016fm v\u00fdzvu k vypln\u011bn\u00ed registra\u010dn\u00edch karet online. Nemus\u00edte tak na nic myslet, v\u0161e funguje samo, automaticky a Vy tak u\u0161et\u0159\u00edte ohromn\u00e9 mno\u017estv\u00ed \u010dasu a zbyte\u010dn\u00e9 pr\u00e1ce!<\/p>\n

    <\/h2>\n

    Co \u010dek\u00e1 port\u00e1l d\u00e1le?<\/h2>\n

    B\u011bhem n\u011bkolika m\u011bs\u00edc\u016f roz\u0161\u00ed\u0159\u00edme port\u00e1l o mo\u017enost prodeje dopl\u0148kov\u00e9ho sortimentu, ale hlavn\u011b tak\u00e9 o nab\u00eddku dal\u0161\u00edch doprovodn\u00fdch slu\u017eeb. To mohou b\u00fdt nap\u0159. fakultativn\u00ed v\u00fdlety, prohl\u00eddky apod. Chyst\u00e1me tak\u00e9 rozhran\u00ed pro Va\u0161e partnery, kter\u00e9 bude integrovat jejich nab\u00eddky, spo\u010d\u00edt\u00e1 V\u00e1m provizi atd. – nechte se p\u0159ekvapit.<\/p>\n

     <\/p>\n

    Z\u00e1v\u011brem<\/h2>\n

    Klientsk\u00fd port\u00e1l V\u00e1m u\u0161et\u0159\u00ed spoustu \u010dasu a pr\u00e1ce. Nav\u00edc se velmi jednodu\u0161e pou\u017e\u00edv\u00e1, m\u00e1 okam\u017eitou odezvu a Va\u0161i host\u00e9 tak mohou mnohem pru\u017en\u011bji reagovat na sv\u00e9 neo\u010dek\u00e1van\u00e9 \u017eivotn\u00ed situace, kter\u00e9 jim k\u0159\u00ed\u017e\u00ed jejich cestovatelsk\u00e9 pl\u00e1ny. A p\u0159edev\u0161\u00edm – budou V\u00e1s m\u00edt za tu mo\u017enost r\u00e1di! \ud83d\ude42<\/p>","protected":false},"excerpt":{"rendered":"

    Spo\u010d\u00edtali jste n\u011bkdy kolik \u010dasu tr\u00e1v\u00edte vy\u0159izov\u00e1n\u00edm po\u017eadavk\u016f na modifikace rezervac\u00ed, jejich storna nebo vypl\u0148ov\u00e1n\u00ed registra\u010dn\u00edch karet p\u0159i check-inu? \u017de spoustu? P\u0159edstavte si, \u017ee si od t\u00e9to chv\u00edle budou moci Va\u0161\u00ed host\u00e9 toto v\u0161echno d\u011blat sami … co ud\u011bl\u00e1te s voln\u00fdm \u010dasem?<\/p>","protected":false},"author":9,"featured_media":1590,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mevris.cz\/sk\/wp-json\/wp\/v2\/posts\/1586"}],"collection":[{"href":"https:\/\/mevris.cz\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mevris.cz\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mevris.cz\/sk\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/mevris.cz\/sk\/wp-json\/wp\/v2\/comments?post=1586"}],"version-history":[{"count":6,"href":"https:\/\/mevris.cz\/sk\/wp-json\/wp\/v2\/posts\/1586\/revisions"}],"predecessor-version":[{"id":3040,"href":"https:\/\/mevris.cz\/sk\/wp-json\/wp\/v2\/posts\/1586\/revisions\/3040"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mevris.cz\/sk\/wp-json\/wp\/v2\/media\/1590"}],"wp:attachment":[{"href":"https:\/\/mevris.cz\/sk\/wp-json\/wp\/v2\/media?parent=1586"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mevris.cz\/sk\/wp-json\/wp\/v2\/categories?post=1586"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mevris.cz\/sk\/wp-json\/wp\/v2\/tags?post=1586"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}